Customer Service Representatives are responsible in providing solutions with our clients/customers. They also work with clients who have complaints, orders, or require information about products/services purchased from the organization.
* Processing orders and transactions - may involve receiving and processing incoming orders. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. It means ensuring that customer orders and transactions are processed in an efficient and timely manner. * Delivering information about a company’s offerings - the duties of a support specialist may include providing information about a company’s special offerings and upselling related products/services, if appropriate, when engaging with customers. Service reps may be partially involved in sales, in some capacity. * Handling customer complaints- one of the most important of a representative is dealing with unhappy customers and handling complaints. Agents are trained for a wide range of customer service with a maximum tolerance.