We will be responsible to respond to incoming calls from the customers, listen and evaluating problems and complaints of the caller and to answer questions and resolve any potential issues. Services provided may include: * Processing orders: After receiving a call from a customer, our representative may carry out several tasks with the caller, including explaining their purchase options, recording order information and collecting payment information. * Providing dispatch services: A dispatch center may receive calls, transfer them as needed, and monitor the progress of any shipments and deliveries. * Offering help desk support: When customers experience problems, our call center representative in support may offer solutions when a customer knows what is wrong, help identify potential sources for the issue if they don't, and call in a service request if needed. Answering and transferring calls: the company can act as an answering service, with representatives working as an answering service that may receive calls from customers, ask about the reason for their call, and then transfer the caller.
Our company specializes in contacting customers on your behalf and can be a way to expand the reach of your company at a minimal cost. Common responsibilities for representative includes: * Selling to potential customers: Telesales professionals commonly work with a list of provided leads, often gathered through market research to identify demographics most likely to be interested in a company's products, and make direct contact to pitch the company's goods. * Expanding your sales reach: Our call center representative in a telemarketing role may perform customer outreach, conduct surveys of existing customers or reach potential customers to determine if there is interest in a product or service.